Illustrative client briefNo confidential client information is used.
01 / The problemWhat the client needed to decide
A multinational insurer relies on a primary telecom provider in its home market but experiences inconsistent service and resilience elsewhere in Europe, where delivery may depend on wholesale or partner networks. It needs an operating model that improves control without creating an unmanageable supplier estate.
02 / The storylineHow the report develops the answer
Coverage claims do not reveal who owns the local loop, controls the overlay or restores a fault. The report separates those layers, tests supplier and commercial models, and builds the sourcing decision around site-level ownership, diversity, SLA accountability and restoration evidence.